GuestAngle™ conveniently captures guests’ feedback on various services your organization offers. Guests can provide their feedback in less than a minute by using their mobile devices or by using tablets/stations strategically placed in your facility. GuestAngle™ then delivers the feedback in real time to the appropriate staff and management that is responsible for that service. This allows you and your staff to proactively make needed changes to address any concerns that are raised by guests, so subsequent guests don’t experience the same issue. The system also identifies services and service providers in your organization that guests like and are happy with!
GuestAngle™ provides a series of reports and charts that help your managers address the root causes of systemic issues in your guest services, and become a world-class service organization.