In recent years, BGi has focused on the development and deployment of an innovative toolset for organizations to manage and improve their external and internal customers’ experience. The CustomerAngle™ product set is a secure, cloud-based, cost-effective and scalable technology solutions that offers:
- A fun, quick, and convenient ways for your customers to provide comment on a specific product, service, or staff member of your organization.
- Real-time delivery of actionable feedback and alerts to the responsible management and staff.
- A platform to engage customers in identifying improvement opportunities for your products, services and staff
- A dashboard for your managers and supervisor to focus their efforts on improving areas that have the greatest importance to customers.
- Promoting a healthy competition among your staff and managers to benchmark their products or services against other products & services in your organization.
- An effective human resource tool for recognizing and coaching your staff.
- An alternative method to the old, less-effective, disliked, lengthy, and after-the-fact customer surveys.
We will support you through a fast and easy implementation of the CustomerAngle™ toolset in your organization without impacting your on-going operations. Furthermore, we will support you in ensuring that you maximize your return on your subscription by producing tangible positive impact on your business. The pay-as-you-go subscription model is flexible and does not require a large financial commitment.
Read on about this exciting and innovative toolset, and contact us for scheduling a complimentary no-obligation 30-minute demonstration. We love to be your partner in improving your customers’ experience.